Delivery estimates and carrier details
Carrier selection and transit updates belong to our retail partner, who provides the only accurate schedule for your parcel.
Every purchase of our hardware takes place through our retail partner. The retailer assigns the carrier, manages the warehouse handling, and displays the estimated arrival date on the listing and the purchase confirmation. That estimate is the only reliable date for when a parcel will reach your doorway, patio, or bathroom.
Parcel dimensions depend on the hardware chosen. A long 304 stainless steel slide bar, a brass riser, or an extended shower arm travels in a rigid box to protect the metal and threading. A coil of reflective PET film tape for an orchard branch or garden fence travels in a lighter package. A brass adapter, a small flange, or a shower bracket travels in a compact parcel. The retailer selects the appropriate packaging and carrier route for each size.
Late parcels are investigated through the retailer where the transaction took place. The retailer handles transit records, carrier contact, and delivery updates on their site. Checking the delivery details on the retailer platform will show the recent carrier scans, current transit stops, and any rescheduled arrival date for the package.
Physical mail sent to 6800 College Boulevard, Suite 340, Overland Park, KS 66211 reaches our office. There is no warehouse, collection counter, or parcel receiving area at that address, so parcels sent there will be turned away. For technical questions about how a thread fits, how a bracket mounts to a wall, or how a spike strip rests on a window sill, write to our email address.