Contacting the manufacturer about parts and sizing

Questions about dimensions, threads, and materials reach our desk through email and postal mail. A useful note about a shower arm, slide bar, extension, hose, or adapter states the reach needed from the wall or ceiling, the thread size, and the room inside the shower or bathtub. Letters about outdoor strips for a ledge, window sill, railing, roof, fence, or fruit tree should list the run in feet and the surface material, whether the goal is to keep pigeons, crows, or sparrows from roosting.

Messages about a placed order, a payment, a delayed parcel, or a refund must go directly to our retail partner. Every transaction takes place through the retailer, which handles fulfillment, delivery schedules, and return requests. We cannot look up purchases or package movements, and writing to us about a transaction only adds a delay before the retailer can assist.

Our Kansas address is an administrative office rather than a store or a warehouse. There is no counter, no showroom, and nobody present who can receive a returned parcel. A box sent to this office arrives at the wrong building, cannot be accepted, and gets returned to sender. All returns and replacements must follow the instructions provided by the retail partner.

Email addresses sent to our inbox serve one purpose: to answer the message you wrote. Notes sent to us remain private, and we never send promotional mail or pass contact details to third parties. Once the question about a thread, a bracket, or a fitting is answered, the exchange ends. Inquiries about 304 stainless steel, brass, or ABS plastic hardware receive direct facts about what each part measures and how the connections join.